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Refund Policy

 Introduction

At SYITECHBER, we strive to provide exceptional e-services, document-related services, service outsourcing, and virtual assistant services. We are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which refunds will be granted and the process for requesting a refund. By using our services, you agree to the terms of this Refund Policy.

Eligibility for Refunds

We offer refunds under the following conditions:

  1. Service Non-Delivery: If a service you purchased was not delivered within the agreed timeframe, you are eligible for a full refund.
  2. Service Cancellation: If you cancel a service before work has commenced, you are eligible for a full refund. If work has started, a partial refund may be granted based on the proportion of work completed.
  3. Service Dissatisfaction: If you are not satisfied with the quality of the service provided, you may request a refund. Refund requests for dissatisfaction must be made within 7 days of service delivery, and the request must include specific reasons for your dissatisfaction.

Non-Refundable Services

Certain services are non-refundable:

  1. Customized Services: Services that are highly customized to your specific requirements are generally non-refundable unless there is a clear failure on our part to meet the agreed specifications.
  2. Completed Services: Services that have been fully completed and delivered are non-refundable unless they fall under the service dissatisfaction condition mentioned above.

Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to syitechber@gmail.com with the subject line "Refund Request - [Your Service Name]." Include your order details, the reason for your refund request, and any relevant documentation or evidence supporting your claim.
  2. Review: Our team will review your refund request and may contact you for additional information or clarification.
  3. Decision: We will notify you of our decision within 7 business days. If your refund request is approved, the refund will be processed within 14 business days using the original payment method.

Partial Refunds

In some cases, partial refunds may be issued:

  1. Service Cancellation: If you cancel a service after work has commenced, a partial refund will be calculated based on the proportion of work completed at the time of cancellation.
  2. Partial Service Delivery: If only part of a service was delivered satisfactorily, a partial refund may be issued reflecting the value of the undelivered portion.

Exceptions

Refunds will not be granted in the following situations:

  1. Change of Mind: Refunds will not be issued for changes of mind or if you simply decide you no longer need the service.
  2. Client Delay: If delays in service delivery were caused by the client's failure to provide necessary information or materials, refunds will not be granted.
  3. Force Majeure: Refunds will not be issued for delays or non-delivery due to events beyond our control, such as natural disasters, strikes, or technical issues.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at syitechber@gmail.com. We are here to assist you and ensure your satisfaction with our services.

Changes to This Policy

SYITECHBER reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed of any updates.