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Cancellation Policy

Introduction

At SYITECHBER, we strive to provide exceptional service and ensure client satisfaction. This Cancellation Policy outlines the terms and conditions for cancelling services, including document-related services, IT services, e-services, and service outsourcing.

General Terms

  1. Cancellation Requests:
    • Timing: Cancellation requests must be made in writing via email to syitechber@gmail.com. The cancellation request should be submitted at least 48 hours before the scheduled service or project start date.
    • Acknowledgment: We will acknowledge receipt of the cancellation request within 24 hours.
  2. Cancellation Charges:
    • Document-Related Services: If a cancellation request is received after work has commenced, a fee of 25% of the total service fee will be charged. If the work is completed, the full fee is non-refundable.
    • IT Services: For website design and development, cancellations after the initial consultation will incur a 30% fee of the total project cost. If significant progress has been made, a higher percentage of the project cost may be charged based on the work completed.
    • E-Services: Cancellations for ongoing digital marketing and SEO services will incur a 20% fee of the remaining balance for the current billing cycle.
    • Service Outsourcing: Cancellation requests after the service has been initiated will incur a 20% fee of the total service fee, with additional charges based on work completed.
  3. Refunds:
    • Eligibility: Refunds are only applicable for cancellations made before work commences or within the specified notice period. Refunds will not be issued for services already provided or in progress.
    • Processing: Approved refunds will be processed within 7-10 business days to the original payment method.
  4. Exceptions:
    • Force Majeure: In cases of unforeseen circumstances or emergencies (e.g., natural disasters, legal restrictions), we may waive cancellation charges or offer alternative arrangements.

Contact Us

For any queries related to cancellations or to submit a cancellation request, please contact us:

SYITECHBER

Email: syitechber@gmail.com

Phone: +91 7666010488

We appreciate your understanding and cooperation. Thank you for choosing SYITECHBER.